We offer free shipping on all orders above €50,-.
Orders placed are usually shipped the same or next day depending on time of order.
In busy periods your order will be dispatched 1-4 working days prior to date of order.
We take no responsibility for items lost in shipping.
1. When your order has been dispatched, you will receive a confirmation by email
2. On the same or next day, you will receive a tracking number from courier
3. We can not be held liable for any delays with the shipping company or local customs
Shipping fees on orders under €50-
We ship worldwide but here are a few selected shipping destinations:
We inform you that the return costs are your responsibility. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Would you like to return? Send an email to firstname.lastname@example.org and we will make sure that you receive a return label.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should send your product to: 2e de Riemerstraat 168, 2513CZ, Den Haag, The Netherlands.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €65, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are not granted:
1.Any item not in its original condition, is damaged, worn or missing parts for reasons not due to our error.
2.Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org send your item to:
2e de Riemerstraat 168
2513 CZ Den Haag